Child Safety Standards

Our Commitment

perso has zero tolerance for child sexual abuse and exploitation (CSAE) and for child sexual abuse material (CSAM). Content that sexually exploits, sexualises, or endangers a child is prohibited on perso, and so is any use of the service to solicit, groom, or exploit a child. This standard applies to posts, media, profiles, and direct messages. perso is an adults-only service: it is neither designed for nor directed to children, and it does not knowingly permit anyone under 18 to hold an account.

An Adults-Only, Identity-Verified Service

• perso has an 18+ age floor, and membership is reached through identity verification that includes an automated check that the person is at least 18 years old.
• That age check is deliberately strict. Where the age evidence is absent or cannot be read, the verification is declined rather than guessed, and no account is created.
• Verification is carried out by a third-party verification provider. perso does not receive or store copies of identity documents or biometric templates; it receives a limited set of verification attributes, including confirmation that the person is at least 18.
• Requiring a verified adult behind each account is itself a child-safety measure. It means an account is not anonymous to perso, and it means enforcement against an offending account is durable rather than trivially evaded.

Detection

• Before media is shown to anyone, uploaded images are automatically checked for known child sexual abuse material using Microsoft PhotoDNA through its European hash-matching endpoint. The check sends only a non-reversible mathematical signature of the image. The image itself is never sent to Microsoft.
• The pipeline is fail-closed. Media is not shown unless that check has completed and cleared it, and if the check cannot complete the media stays unpublished rather than being shown unchecked.
• Uploaded media is separately screened by an automated classifier for nudity and other sensitive content. Anything the classifier flags is withheld from display until a member of the team has reviewed it.
• We state the limit of automated detection plainly: hash matching finds material that is already known. Material that is not in the reference hash sets is addressed through reports and human review, which is why the reporting route below matters and why we act on reports quickly.

What Happens When Material Is Found

• The item is quarantined immediately and is never served to anyone.
• A minimal evidentiary copy, with the associated hashes and metadata, is preserved in a segregated, encrypted evidence store under legal hold, so that it stays available to the competent authorities and is not destroyed by routine deletion.
• The account that uploaded it is suspended before any reporting step is taken. Protecting people and preserving evidence come first.
• Access to that evidence store is restricted to a named Reporting Officer. Ordinary administrators have no access to it.

Reporting to the Authorities

perso is established in Spain. A confirmed case is reported to Spanish law enforcement, namely the Policía Nacional Grupo de Delitos Telemáticos and the Guardia Civil cybercrime unit, and to INCIBE, the Spanish hotline that forms part of the INHOPE network. Reports are filed by a named Reporting Officer through the official channels of those authorities, with an internal target of 24 hours from the moment a case is confirmed. Filing is done by a person rather than by machine because those channels accept structured human filings. perso cooperates with law-enforcement and judicial requests made under Spanish or EU law, and assesses each request against EU law.

How to Report a Child-Safety Concern

• In the app, every post and every account carries a Report control. For a child-safety concern, choose "Illegal content" and add whatever detail you can in the description field.
• A report of illegal content is assessed within 24 hours under Article 16 of the Digital Services Act. You receive a reference number, you are notified of the outcome, and you can appeal the decision.
• You can also write to dsa@perso.social, the single point of contact for illegal content, including child sexual abuse and exploitation. Authorities, hotlines, and researchers can use the same address.
• If a child is in immediate danger, contact your local emergency services first. Reporting to perso is not a substitute for contacting the authorities.

Enforcement

• An account involved in child sexual abuse or exploitation is suspended, and where the case is confirmed it is permanently terminated. No prior warning is required.
• Suspension does not erase evidence. Material and records the authorities may need are held under legal hold, and a legal hold blocks routine deletion and erasure requests for as long as it stands.
• Because membership is tied to a verified identity, enforcement reaches the person behind the account rather than only the account.
• A member can contest a moderation decision through the appeals process, and perso issues a statement of reasons as the Digital Services Act requires.

The Framework We Work Within

• Regulation (EU) 2022/2065, the Digital Services Act, including the notice-and-action mechanism of Article 16 and the statement-of-reasons duty of Article 17. The Spanish Digital Services Coordinator is the CNMC.
• Spanish criminal law, including the duty to report serious offences.
• The child-safety requirements of the app stores through which perso is distributed.

Contact

Child-safety enquiries, including from authorities and hotlines: dsa@perso.social. Data-protection enquiries: dpo@perso.social. ACGG Rent, S.L., Calle Francisco Ayala 27, 28522 Rivas-Vaciamadrid, Madrid, Spain.